Shipping & Return Policies

Shipping Policy

Shipping is worldwide FREE on all items.

Missing/Late Orders

UPDATE ON COVID-19

Majority of orders will deliver 10-20 business days after they are processed and shipped. Orders outside of the US are subject to a 30-40 business day shipping period due to the virus. Sometimes orders may experience shipping delays due to factors out of our control. If it has been longer than 30 business days, please contact us through email : ShredAgent@gmail.com and we will help locate your order and determine whether a refund can be applied

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 5-15 business days for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 1-4 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Refund Policy

OUR 30 DAY WARRANTY

All products come with a replacement warranty. You have 7 days to contact us and 30 days to return it from the date it was received.
If you received the wrong item, please contact us within 72 hours of delivery. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us , we will replace or refund your purchase after confirmation.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product. This also does not cover wrong sized ordered or if you just do not like the "fit/feel" of the product.
RETURNS & REFUNDS

Our policy lasts 30 days from the date it was received.

If 30 days have gone, unfortunately we can’t offer you a refund or exchange.

If Buyers remorse or Unwanted due to shipping times/Fit or feel/Improper use we will be UNABLE to accept any returns. We can only refund/replace damaged/broken bands.
We can not accept returns outside of the US due to the Corona Virus.


In order to receive your refund please follow the steps below:

Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

Request your Return Authorization Number and by emailing ShredAgent@gmail.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.

To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please make sure you send the item back as a gift as we don't cover custom fees for returns)

Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: ShredAgent@gmail.com

We only replace items if they are defective or damaged/Lost in Transit.


CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. This is due to our business processes that include costs and fees we have to handle.

If your order has yet to ship we charge a $10 cancellation fee on all orders.
Invalid Reasons:

Buyer has a change of mind - this is the most common example which we will not allow if we want to continue offering great value at From AgentShred. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all it